Refund Policy

Shop name: Divvalys
Website: https://www.divvalys.ca

At Divvalys , customer satisfaction is very important. As we offer personal care and beauty products, we adhere to strict hygiene and quality standards. Please read our refund policy carefully before making a purchase.

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1. No returns or exchanges for opened products

Due to the nature of our products (such as hair oils, shampoos, conditioners, serums and leave-in treatments), we do not accept returns or exchanges if the product has been opened, used or altered , for hygiene and safety reasons.

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2. Damaged or incorrect orders

If you have received a damaged , defective or incorrect product, please contact us within 7 days of delivery with the following information:

• Your order number

• A clear photo of the product and packaging

• A brief description of the problem

Once the problem has been verified, we will either proceed with a replacement or a refund, as appropriate.

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3. Order cancellation

Orders can only be cancelled within 12 hours of purchase. After this time, the order may be in processing and can no longer be modified or cancelled.

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4. Refunds (if applicable)

If your refund request is approved (for example, for a damaged or incorrect item):

• The refund will be issued via the original payment method.

• It can take 5 to 10 business days for the refund to appear, depending on your bank or payment provider.

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5. Non-refundable items

• Products opened or used

• Gift cards

• Items purchased on sale or at final sale

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6. Contact us

If you have any questions or concerns regarding your order or this refund policy, please contact us at the following address:

📧 Email: info@divvalys.ca