FAQ - Frequently Asked Questions

Frequently Asked Questions

About our products

Are your products truly natural?
Yes! Our products are formulated with 99.5% natural ingredients. We believe in the power of nature to care for your hair.

Are your products suitable for all hair types?
Absolutely. Our formulations are designed to suit all hair types, whether dry, oily, curly or straight.

Delivery and shipping

What are your delivery times?
We typically ship within 1-2 business days. Delivery then takes 3-5 business days depending on your location.

Do you offer free delivery?
Yes, we offer free shipping on orders over $70.

Returns and refunds

What is your return policy?
We accept returns within 30 days of purchase for a full refund, provided the products are unopened and in their original packaging.

How can I return a product?
Contact our customer service at info@divvalys.ca to obtain a return authorization.

Use of the products

How often should I use your products?
It depends on the product. For best results, we recommend using our shampoos and conditioners 1-2 times per week, and our oils, serums, pomades and styling creams 2-3 times per week.

How long before I see results?
Most of our customers see visible improvements after 2-4 weeks of regular use.